Terms of service

1. Website Usage and Ownership
✅ Official Website – Orders can only be placed through [www.charlaandshah.com]. We do not accept orders through third-party platforms, personal contacts, or social media.
✅ Beware of Fraud – Do not make payments through unauthorized links, numbers, or pages claiming to be Charla and Shah. Report any fraud attempts immediately.
✅ Intellectual Property – All designs, images, logos, and website materials belong to Charla and Shah. Copying, reproducing, or imitating our designs is strictly prohibited.
✅ No Branding Removal – Our branding (logos, website name, or watermark) will remain on the cards and cannot be removed in any circumstances.
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2. Payment Policy
✅ Payments Are Only Accepted Through Our Website
We do not accept payments via UPI, personal accounts, third-party links, or offline transactions.
✅ Accepted Payment Methods
Credit/Debit Cards
Net Banking
UPI (via website)
✅ No COD (Cash on Delivery) – We do not offer Cash on Delivery.
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3. Order Policy and Customization
✅ Printing – We provide printing services for all wedding invitations.
Printing charges are as per the product customer will choose.
It can vary on the quantity of the product.
✅ Customer Must Fill Ceremony Details – A form will be provided on the website where customers must enter all details for printing.
✅ No Proofing or Changes – Once the form is submitted, the content will go directly to print without any preview, corrections, or modifications.
✅ No Customization – Customers can only choose from the available designs, colors, and formats. All cards are sold as per displayed. We do not modify any designs, colors, or card sizes.
✅ Customer Responsibility for Errors – Spelling mistakes, incorrect dates, or any other errors entered by the customer will not be corrected by us. Ensure all details are correct before submitting the form.
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4. Order Processing, Modifications and Cancellations
✅ Order Processing – Orders are processed only after full payment is received. Processing time varies based on design and order quantity.
✅ No Changes After Form Submission – Once the customer submits the form, no modifications (text, quantity, shipping address, etc.) can be made.
✅ No Cancellation for Acrylic and Mirror Cards – Orders with acrylic or mirror elements cannot be canceled or modified after placement.
✅ Cancellations Before Production – Allowed with a 20% cancellation fee.
✅ No Cancellation After Printing/Dispatch – Once printing has started, the order cannot be canceled.
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5. Legal Disclaimer and Limitation of Liability
✅ Maximum Refund Limit – If Charla and Shah is proven responsible for an issue, our maximum liability is limited to the amount paid for the order.
✅ We Are Not Responsible for:
Courier delays, misplaced orders, or incorrect shipping details provided by the customer.
Lost shipments (customers must file claims with the courier).
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Final Version – Ready for Website Use!
✅ A form will be provided for customers to fill in their ceremony details.
✅ No proofing will be provided—orders go directly to print.
✅ Customers are fully responsible for any errors in the submitted details.